All the Products that LIghtMyPhoto produces are highly customized which affects the return, refund and exchange policies.
Our figurines are not a subject to return. All sales are FINAL. As the production process starts immediately after the order is placed we do not allow cancellations AFTER the order is submitted.
Although, we do not provide refunds we will do a reprint if there is a notable fault in the Product or if it has been damaged upon delivery. If you are not happy with the product, please notify us within 24 hours upon pick-up or delivery of the product. All requests will be subject to a per Product evaluation.
We do not accept exchanges as the Product was made exclusively for you.
Please note that our Products are custom art. The products should not be exposed to strong humidity, frost, high heat or sunlight to prevent fading and other harmful effects. Due to the nature of this form of art we cannot be held responsible for model breakage or damage once the product has been picked-up by the client or client representative and we are not notified of any issue within 48 hours.